At SSC CGL Preparation System (operated by Aicera Agency), we deeply respect your privacy and are committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, and safeguard your data when you visit our website or purchase our educational products.

1. Information We Collect

When you make a purchase or reach out to our support desk, we collect only the necessary details required to deliver your study materials and process transactions:

• Contact Information: Full Name, Email Address, and Phone Number (entered during checkout).
• Transaction Details: Razorpay payment reference ID, date, time, and purchase tier (Starter, Smart, or Ultimate).
• Technical Data: Browser type, device operating system, and IP address collected automatically for security and fraud prevention.

2. Payment Information Security

We DO NOT store, view, or process your credit/debit card numbers, CVV, NetBanking passwords, or UPI PINs on our servers.

All monetary transactions are handled entirely through Razorpay Payment Gateway, which is certified under the highest industry security standard: PCI-DSS Level 1 with 256-bit SSL encryption.

3. How We Use Your Information

Your data is used strictly for legitimate business purposes:

• To automatically send your purchased PDF toolkits, access links, and bonus updates to your registered email address.
• To provide order receipts, payment confirmations, and customer support assistance.
• To prevent fraudulent payments and ensure unauthorized account access protection.
• Zero Spam Guarantee: We will never sell, rent, lease, or trade your personal contact information to any third-party marketing agencies or external lead brokers.

4. Data Retention & Security

We employ robust industry-standard electronic and managerial safeguards to protect your personal details against unauthorized access, loss, or disclosure. We retain transaction order records only as long as necessary to provide customer support and comply with Indian tax and accounting regulations.

5. Your Privacy Rights

As a valued candidate, you have the right to:

• Request confirmation of what personal details we hold about you.
• Request correction of an incorrect email address so you can receive your materials.
• Request deletion of your non-transactional contact data from our active email records.

6. Contact For Privacy Concerns

If you have any questions or concerns regarding our privacy practices, please contact our Data Protection Officer at:

📧 Privacy Email: aicera.agency@gmail.com
🏢 Operating Entity: Aicera Agency